DAUB SUPPLY ® | Terms & Conditions
 

TERMS
& CONDITIONS

------

CONTACT


¿WHO WE ARE? We are Daub Supply, a company registered in Mexico. Our registered address is Miguel Alemán # 303 Col. Tresguerras Celaya, Guanajuato CP 38080.

¿HOW CAN YOU CONTACT US? You can contact us at contacto@daubsupply.com we will try to answer as soon as possible.

¿HOW CAN WE CONTACT YOU? If we have to contact you, we will do so by phone, email or (if necessary) by post, using the contact details you provided when placing your order.

These are the Terms and Conditions in which we agree to supply the products ordered on our website DAUBSUPPLY.COM. Please read these terms carefully before sending your order to us.


YOUR ORDER


¿HOW WE ACCEPT YOUR ORDER? Our acceptance of your order will take place as soon as we receive an email with your purchase order, at which time we will contact you through social networks or email to provide you with information regarding your order.

¿WHAT IF WE CANNOT ACCEPT YOUR ORDER? If we cannot accept your order, we will inform you and we will not charge you for the product. This may be because we have sold limited production products, because we have identified an error in the price or product description, or we have identified your order as an attempt to use methods generated by a script, macro, bot, or by using other automated devices.

YOUR GUIDE NUMBER & ORDER. We will assign a guide number and an order number to your purchase and we will tell you what it is when your order is completed. It will help us if you can tell us the order number every time you contact us about your order.


OUR PRODUCTS


AVAILABILITY. We try to ensure that the website is free from technical problems and that the products shown are available. However, as our product lines are generally produced in limited production series and released on our website in product drops for which there is high demand, we cannot guarantee website availability or that any product on the site website is available for purchase. In case the requested items are not available, we will notify you as soon as possible.

PRODUCTS MAY CHANGE FROM THEIR IMAGES. Product images on our website are for illustrative purposes only. Please note that the colors on our website may vary slightly depending on how your monitor is calibrated and what operating system your computer or mobile device uses. We do our best to make sure that all of our images are true to the actual product you are buying, but we cannot guarantee a perfect match at all times due to almost unlimited variations in the settings of home monitors and operating systems.


PURCHASE POLICIES


PURCHASES. You can only buy products that are available online, all our prices are in national currency, with tax included once you have chosen the products you want to buy, these will be included in the shopping cart, in which case, you must select the option see cart, where you can modify your order, if you are sure of the purchase, select the option to end purchase, where you must fill with personal data, delivery address then select the payment option you want once you have entered your data, check that they are all correct and complete, since the success of your product depends on this.

Orders are shipped as, the product was selected at the time of purchase, our system cannot make modifications, so we ask you to REVIEW YOUR order CAREFULLY. Once the purchase is completed, you will receive an email from us, in approximately 24 hours with the information of your purchase. Once we have confirmed the money in our account, the order is sent to your address.

(Review Shipping Policies below). For any questions or clarification of your purchase, write to us at: contacto@daubsupply.com. If you have discount coupons, they must be entered just at the time of your purchase and only one discount coupon can be used per purchase.


SHIPPING POLICIES


THE COUNTRIES WE SHIP TO. The countries we ship to HERE.

¿WHEN YOUR ORDER WILL BE SHIPPED? Estimated delivery times for each country are established on our website HERE. Once we have shipped your order, we will send you an email confirming that your order is on the way as well as your respective order and guide number. All orders are fulfilled by our delivery partner FedEx, the tracking of your order is done directly from its website with the guide number that we provide you when confirming your order.

SHIPPING COSTS. The costs will be those shown on our website before payment.

¿WHAT IF I AM NOT HOME AT DELIVERY TIME? If no one is available at your address to receive the delivery and the products cannot be left in your mailbox, we will leave you a note informing you on how to reorder the delivery (if possible) or pick up the products at a local warehouse.

¿WHEN DO YOU BECOME RESPONSIBLE FOR THE PRODUCT? The product will be your responsibility once delivered to the address you provided us.

¿WHEN WILL YOU OWN THE PRODUCTS? You will own one or more products once we have received the full payment.

CUSTOMS DUTIES AND TAXES. You will be responsible for customs duties or taxes and any other customs requirements when importing products to a country outside of Mexico. Any of these customs duties or taxes may be significant, so please be sure to confirm the position before placing your order. We are not responsible for such customs duties, taxes or requirements, nor are we responsible for packages returned for unpaid or non-compliance tax or customs tax, and we will not issue refunds in these circumstances.

IF YOU DO NOT REORGANIZE YOUR DELIVERY. If, after a failed delivery, you do not re-arrange delivery or pick it up from a delivery warehouse, we will contact you for further instructions and we may charge you for storage and any other delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may terminate contact with you.

WE ARE NOT RESPONSIBLE FOR DELAYS OUT OF OUR CONTROL. If an event beyond our control delays our supply of products, we will contact you as soon as possible to inform you and take steps to minimize the effect of the delay. As long as we do this, we will not be responsible for delays caused by the event, but if there is a risk of a considerable delay, you can contact us to end the contact and receive a refund for any product you have paid for but not received.

DELIVERIES IN MEXICO. National shipments, we have two classes: the basic one by means of Mexican mail with a cost of $ 50 pesos (6-12 business days), and express delivery by FedEx with a cost of $ 180 pesos (1-2 business days). Rates apply to any place within the Mexican Republic, shipments may be delayed depending on dates, shipments are made on business days.

We are not responsible for theft or loss of your order during the trip, the shipping company is responsible for shipping problems or situations, we will do our best to provide you with the best service. A maximum of 2 attempts are made to deliver your order by the parcel, in case of no response or not receiving the package your order is returned to our offices and you must pay a new shipment.


PAYMENT POLICIES


  • Electronic Transfer / Bank Deposit:

  • If your payment is by transfer or deposit, please send proof of payment to the email contacto@daubsupply.com, once the payment is reflected in our account, we will send you an email confirming payment and another email with the guide number with which you are traveling your order.

  • Payment with OpenPay Debit Card / Credit Card:

  • Once your purchase is made you will receive an email with your order number to confirm your order. Openpay is our intermediary for electronic payments, you must have an OpenPay account linked to your Visa or MasterCard debit or credit card. Once the payment is reflected in our account, we will send you an email confirming payment and another email with the guide number with which your order travels.

    Credit Cards: VISA, MASTERCARD, AMERICAN EXPRESS & CARNET.

    Debit Cards: BANCOMER, SANTANDER, HSBC, SCOTIABANK, IXE e INBURSA.

  • Payment at Oxxo or Other Convenience Stores in Mexico:

  • You must print the barcode to go to pay your chosen store either OXXO (or another of the convenience stores shown below), with an extra charge of $ 9.00 pesos only according to the store chosen to make the payment, for security we recommend keep the barcode and the purchase receipt that the store will provide you.

    Convenience Stores: OXXO, WALMART, 7ELEVEN, AURRERA, FARMACIAS DEL AHORRO, CIRCLE K, SUPERAMA, SAMS CLUB, WALDOS.


    EXCHANGE & RETURN POLICIES


    RETURNS. No refund is made in money, cancellation of the purchase order will be made as long as the product has not yet left our warehouse, any situation that arises due to change or return must be notified by email to contacto@daubsupply.com sending a description of the problem or reason for the return, photo in case of factory failure, copy of your purchase order. In order to apply a product return, you must have all its labels and original packaging, and it must also be unused, without any visible defects caused, which will be for our consideration.

    To return the product due to factory failure, return the products to our return address:

    Daub Supply, Miguel Alemán # 303, Col. Tresguerras Celaya, Guanajuato ZIP: 38080 (Notify us before shipping).

    SHIPPING COSTS. For return they are borne by the consumer. If the product is returned due to factory or manufacturing defect, incorrect price, the shipping cost will be borne by the consumer, once the product has been analyzed by our team and determined that it was a factory fault, the shipping cost can be reimbursed for return and the product will be exchanged for another of the same value.

    EXCHANGES. Due to the limited availability of our products, we are unable to hold stock for exchanges. If you are not 100% satisfied with your purchase you can exchange it for another item of the same value, If you want to buy another item, you must send a new order online, although please note that certain items may no longer be available due to production limited of our products.

    ¿WHAT HAPPENS IF WE HAVE A MISTAKE WITH THE PRICE? It is always possible that, despite our best efforts, some of the products we sell are priced incorrectly on the website. If the correct price of the product on the date of your order is higher than the established price, we will contact you and offer you the option to confirm your order at the correct price or cancel your order. If the correct price on the date of your order is less than the established price, we will refund the difference.

    NON-REFUNDABLE ITEMS. For hygiene reasons, we cannot accept returns of underwear or swimwear, except when defective or not as described.


    WARRANTY POLICIES


    Please note that use, wear and any loss consequently is not covered by the warranty, the warranty does not apply when used in situations other than normal, when it is altered or repaired by unauthorized persons, when the product presents physical damage from misuse or washing.

    The products only cover the warranty if purchased on our website, please write to contacto@daubsupply.com including the date of purchase, proof of purchase, a brief description of why the product returns.

    TERMS & CONDITIONS

    ------

    CONTACT


    ¿WHO WE ARE? We are Daub Supply, a company registered in Mexico. Our registered address is Miguel Alemán # 303 Col. Tresguerras Celaya, Guanajuato CP 38080.

    ¿HOW CAN YOU CONTACT US? You can contact us at contacto@daubsupply.com we will try to answer as soon as possible.

    ¿HOW CAN WE CONTACT YOU? If we have to contact you, we will do so by phone, email or (if necessary) by post, using the contact details you provided when placing your order.

    These are the Terms and Conditions in which we agree to supply the products ordered on our website DAUBSUPPLY.COM. Please read these terms carefully before sending your order to us.


    YOUR ORDER


    ¿HOW WE ACCEPT YOUR ORDER? Our acceptance of your order will take place as soon as we receive an email with your purchase order, at which time we will contact you through social networks or email to provide you with information regarding your order.

    ¿WHAT IF WE CANNOT ACCEPT YOUR ORDER? If we cannot accept your order, we will inform you and we will not charge you for the product. This may be because we have sold limited production products, because we have identified an error in the price or product description, or we have identified your order as an attempt to use methods generated by a script, macro, bot, or by using other automated devices.

    YOUR GUIDE NUMBER & ORDER. We will assign a guide number and an order number to your purchase and we will tell you what it is when your order is completed. It will help us if you can tell us the order number every time you contact us about your order.


    OUR PRODUCTS


    AVAILABILITY. We try to ensure that the website is free from technical problems and that the products shown are available. However, as our product lines are generally produced in limited production series and released on our website in product drops for which there is high demand, we cannot guarantee website availability or that any product on the site website is available for purchase. In case the requested items are not available, we will notify you as soon as possible.

    PRODUCTS MAY CHANGE FROM THEIR IMAGES. Product images on our website are for illustrative purposes only. Please note that the colors on our website may vary slightly depending on how your monitor is calibrated and what operating system your computer or mobile device uses. We do our best to make sure that all of our images are true to the actual product you are buying, but we cannot guarantee a perfect match at all times due to almost unlimited variations in the settings of home monitors and operating systems.


    PURCHASE POLICIES


    PURCHASES. You can only buy products that are available online, all our prices are in national currency, with tax included once you have chosen the products you want to buy, these will be included in the shopping cart, in which case, you must select the option see cart, where you can modify your order, if you are sure of the purchase, select the option to end purchase, where you must fill with personal data, delivery address then select the payment option you want once you have entered your data, check that they are all correct and complete, since the success of your product depends on this.

    Orders are shipped as, the product was selected at the time of purchase, our system cannot make modifications, so we ask you to REVIEW YOUR order CAREFULLY. Once the purchase is completed, you will receive an email from us, in approximately 24 hours with the information of your purchase. Once we have confirmed the money in our account, the order is sent to your address.

    (Review Shipping Policies below). For any questions or clarification of your purchase, write to us at: contacto@daubsupply.com. If you have discount coupons, they must be entered just at the time of your purchase and only one discount coupon can be used per purchase.


    SHIPPING POLICIES


    THE COUNTRIES WE SHIP TO. The countries we ship to HERE.

    ¿WHEN YOUR ORDER WILL BE SHIPPED? Estimated delivery times for each country are established on our website HERE. Once we have shipped your order, we will send you an email confirming that your order is on the way as well as your respective order and guide number. All orders are fulfilled by our delivery partner FedEx, the tracking of your order is done directly from its website with the guide number that we provide you when confirming your order.

    SHIPPING COSTS. The costs will be those shown on our website before payment.

    ¿WHAT IF I AM NOT HOME AT DELIVERY TIME? If no one is available at your address to receive the delivery and the products cannot be left in your mailbox, we will leave you a note informing you on how to reorder the delivery (if possible) or pick up the products at a local warehouse.

    ¿WHEN DO YOU BECOME RESPONSIBLE FOR THE PRODUCT? The product will be your responsibility once delivered to the address you provided us.

    ¿WHEN WILL YOU OWN THE PRODUCTS? You will own one or more products once we have received the full payment.

    CUSTOMS DUTIES AND TAXES. You will be responsible for customs duties or taxes and any other customs requirements when importing products to a country outside of Mexico. Any of these customs duties or taxes may be significant, so please be sure to confirm the position before placing your order. We are not responsible for such customs duties, taxes or requirements, nor are we responsible for packages returned for unpaid or non-compliance tax or customs tax, and we will not issue refunds in these circumstances.

    IF YOU DO NOT REORGANIZE YOUR DELIVERY. If, after a failed delivery, you do not re-arrange delivery or pick it up from a delivery warehouse, we will contact you for further instructions and we may charge you for storage and any other delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may terminate contact with you.

    WE ARE NOT RESPONSIBLE FOR DELAYS OUT OF OUR CONTROL. If an event beyond our control delays our supply of products, we will contact you as soon as possible to inform you and take steps to minimize the effect of the delay. As long as we do this, we will not be responsible for delays caused by the event, but if there is a risk of a considerable delay, you can contact us to end the contact and receive a refund for any product you have paid for but not received.

    DELIVERIES IN MEXICO. National shipments, we have two classes: the basic one by means of Mexican mail with a cost of $ 50 pesos (6-12 business days), and express delivery by FedEx with a cost of $ 180 pesos (1-2 business days). Rates apply to any place within the Mexican Republic, shipments may be delayed depending on dates, shipments are made on business days.

    We are not responsible for theft or loss of your order during the trip, the shipping company is responsible for shipping problems or situations, we will do our best to provide you with the best service. A maximum of 2 attempts are made to deliver your order by the parcel, in case of no response or not receiving the package your order is returned to our offices and you must pay a new shipment.


    PAYMENT POLICIES


  • Electronic Transfer / Bank Deposit:

  • If your payment is by transfer or deposit, please send proof of payment to the email contacto@daubsupply.com, once the payment is reflected in our account, we will send you an email confirming payment and another email with the guide number with which you are traveling your order.

  • Payment with OpenPay Debit Card / Credit Card:

  • Once your purchase is made you will receive an email with your order number to confirm your order. Openpay is our intermediary for electronic payments, you must have an OpenPay account linked to your Visa or MasterCard debit or credit card. Once the payment is reflected in our account, we will send you an email confirming payment and another email with the guide number with which your order travels.

    Credit Cards: VISA, MASTERCARD, AMERICAN EXPRESS & CARNET.

    Debit Cards: BANCOMER, SANTANDER, HSBC, SCOTIABANK, IXE e INBURSA.

  • Payment at Oxxo or Other Convenience Stores in Mexico:

  • You must print the barcode to go to pay your chosen store either OXXO (or another of the convenience stores shown below), with an extra charge of $ 9.00 pesos only according to the store chosen to make the payment, for security we recommend keep the barcode and the purchase receipt that the store will provide you.

    Convenience Stores: OXXO, WALMART, 7ELEVEN, AURRERA, FARMACIAS DEL AHORRO, CIRCLE K, SUPERAMA, SAMS CLUB, WALDOS.


    EXCHANGE & RETURN POLICIES


    RETURNS. No refund is made in money, cancellation of the purchase order will be made as long as the product has not yet left our warehouse, any situation that arises due to change or return must be notified by email to contacto@daubsupply.com sending a description of the problem or reason for the return, photo in case of factory failure, copy of your purchase order. In order to apply a product return, you must have all its labels and original packaging, and it must also be unused, without any visible defects caused, which will be for our consideration.

    To return the product due to factory failure, return the products to our return address:

    Daub Supply, Miguel Alemán # 303, Col. Tresguerras Celaya, Guanajuato ZIP: 38080 (Notify us before shipping).

    SHIPPING COSTS. For return they are borne by the consumer. If the product is returned due to factory or manufacturing defect, incorrect price, the shipping cost will be borne by the consumer, once the product has been analyzed by our team and determined that it was a factory fault, the shipping cost can be reimbursed for return and the product will be exchanged for another of the same value.

    EXCHANGES. Due to the limited availability of our products, we are unable to hold stock for exchanges. If you are not 100% satisfied with your purchase you can exchange it for another item of the same value, If you want to buy another item, you must send a new order online, although please note that certain items may no longer be available due to production limited of our products.

    ¿WHAT HAPPENS IF WE HAVE A MISTAKE WITH THE PRICE? It is always possible that, despite our best efforts, some of the products we sell are priced incorrectly on the website. If the correct price of the product on the date of your order is higher than the established price, we will contact you and offer you the option to confirm your order at the correct price or cancel your order. If the correct price on the date of your order is less than the established price, we will refund the difference.

    NON-REFUNDABLE ITEMS. For hygiene reasons, we cannot accept returns of underwear or swimwear, except when defective or not as described.


    WARRANTY POLICIES


    Please note that use, wear and any loss consequently is not covered by the warranty, the warranty does not apply when used in situations other than normal, when it is altered or repaired by unauthorized persons, when the product presents physical damage from misuse or washing.

    The products only cover the warranty if purchased on our website, please write to contacto@daubsupply.com including the date of purchase, proof of purchase, a brief description of why the product returns.